SingingPractice · draft-2026-10-08
Refund policy
Updated: 2026-10-08
QI MINGMING · SingingPractice · China · support@singing-practice.com
1. Proposed unused-credit refund
Proposed rule, pending approval: request a full refund within 14 days of a recharge if none of the credits in that purchase lot have been spent.
2. Errors and failed delivery
Duplicate charges, non-delivery and applicable statutory rights remain eligible for correction or refund. Failed processing releases reserved credits; this is separate from refunding a payment.
3. Request a review
Email support@singing-practice.com with the account email and order ID. Do not send card numbers or security codes. Processing timelines will be published after payment integration is tested.
4. Consumer rights
Used credits are normally non-refundable except where required by law or an eligible service failure. No automatic waiver of statutory rights is assumed. This policy must match the Waffo store before sales begin.